try the following steps to solve the problem before you fill
the RMA Form. Our data shows 60% of problems were solved with
1) Try using our memory alone in your system.
2) Install the largest capacity module first.
3) Make sure the memory is seated in properly.
4) Dust off the memory contacts.
5) Update the BIOS to the latest version.
you believe that the memory you received is defective or have
issues and your warranty has not expired, you
must first send an online RMA request from this page to obtain
an RMA number. This form is for Warranty & Damage Claims
you think you meet these requirements, just submit the form
On the next page you will get the RMA Request Confirmation
Page with the RMA number.
You will also receive an eMail message with the return address
and the RMA number. Please follow the directions on that eMail
message and send the module back to us.
needed be we will contact you with-in 24 hours to resolve the
issue, otherwise send the item back to us.
Please make sure that you send the return item back to us in a
protective foam etc. to insure that it does not get damaged
shipments received MUST have the RMA number clearly visible
on outside of the package and include copy of the original
order invoice, and a copy of the RMA Request Confirmation,
without which the package may be refused, unopened and returned.